Branches Become a customer Log in

Security: Protect Yourself from Cyber Scams

All About Your Security

What we do, and what you should do.
900 815 525 Shall we call you?

Prevent fraud with Llave ABANCA

Easier

Llave ABANCA uses your mobile or tablet's lock system (face, fingerprint, or PIN) to confirm it's really you.

No password or SMS

Verify your identity without the need for one-time passwords or SMS to validate your transactions in the app.

Less risk

Significantly reduces the risk of identity theft such as phishing.

If you don't have it yet, activate it in your app in less than a minute

Activate in the app More information
PASSWORDS

Never share
your passwords

Your access passwords are yours alone. Never reveal them! If you have any doubts or think someone might know them, change them immediately. Do not share your personal information either. And remember: if someone asks for your passwords via SMS, email, or phone call, it's not us!
Log out

Log out when you finish your transactions

If you don't, someone using the same computer could access online banking with your passwords. Even so, your online banking session will automatically disconnect if it detects that you've been inactive for a few minutes.

Automatic disconnection

If you have your session open but do not perform any action, your online banking page will automatically disconnect.

When in doubt: be suspicious

Keep your computer free of viruses and also avoid browsing on unsafe websites or those that do not inspire confidence.

Your security, up to date

Update your browser from time to time. Keep it up to date so it includes the latest security improvements.

The peace of mind of a secure network

Always use a secure network you can trust. Avoid doing so from public Wi-Fi networks such as those in cafés, libraries, or airports.

If you have been a victim of fraud, call us as soon as possible. We are available 24/7.

900 815 525 (+34) 981 910 525 (outside Spain)

If you believe you have been the victim of a scam:

  • If you have antivirus software installed, run a scan on your device to try to uninstall the malicious application.

  • If this does not work, you can restore your device to factory settings from ‘Settings’.

  • We recommend that you change the PIN for your bank accounts as well as your cards.

  • Additionally, you can report the incident to the National Police, the Civil Guard, or the National Cybersecurity Institute (INCIBE).

If something happens, how will we notify you?

  • We have one of the best teams: if we detect anything unusual, we will contact you to inform you of a possible issue or to verify the authenticity of one of your transactions.

  • Remember that we will never ask you for confidential information or passwords via email, SMS, or WhatsApp. So, if you are asked for this type of information, do not respond! Someone could be trying to deceive you.

  • If something like this ever happens to you, send us an email at tuseguridad@abanca.com to help prevent possible fraud against other customers.

Our security systems wouldn't be complete without your help

If you notice any unusual activity, we would appreciate it if you let us know if:

  • Something happens with your purchases, cards, or accounts

  • You find a website that looks like ABANCA's but isn't

  • When accessing your online banking, you are asked for more passwords than usual

  • You receive notifications on your mobile about logins or transactions you are not making

  • You receive an email with a direct link to your online banking

Our app and online banking are exceptionally secure

And we continue working to keep it that way. If you do your part, you'll never have any unpleasant surprises.

We monitor minute by minute

Operations to detect irregular movements and prevent possible fraud.

We have an alert system

It notifies you on your mobile phone when you make purchases over a certain amount or to confirm certain transactions, among other things.

We have established protocols

We use secure information transmission protocols.

We monitor minute by minute

Operations to detect irregular movements and prevent possible fraud.

We have an alert system

It notifies you on your mobile phone when you make purchases over a certain amount or to confirm certain transactions, among other things.

We have established protocols

We use secure information transmission protocols.

Your secure online purchases

  • We authenticate your online purchases.
  • We require the signature of certain transactions; for this, we may send you a notification to the mobile banking app or ask you for some information and a one-time password that we will send to your mobile phone. Make sure the transaction matches the one you are carrying out.

You can find all the information about security in online purchases here.

We’ll notify you when we detect unusual activity ⚠️

Receive an email or notification every time there is a transaction greater than the amount you choose. If we detect unusual activity, we will contact you by phone or email to inform you of a possible issue or to verify the authenticity of any of your transactions.

How to activate alerts

Are you hesitant to give your card number when shopping online?

Our security system is designed to ensure that neither your information nor your money is compromised when you shop online.

Don't want to take risks?

Generate a virtual card directly from your ABANCA app and set the spending limit you choose. It's easy, fast, and free.

You can also limit the risk of your purchases by using prepaid cards. You will only be able to use the balance you have loaded.

Virtual cards: a solution for expert (or inexperienced) shoppers

The latest on security, and much more, at cuentasclaras.es, our blog

Messages that seem to come from someone you know; fake apps that imitate others to steal your passwords… You can never be too careful. On our blog, you can stay up to date on everything related to security—and much more!

Find out now