Accessibility and Financial Inclusion
What We Do for Accessibility
At ABANCA, we work to ensure that everyone can access our products and services in a simple, secure, and independent way. To achieve this, we place accessibility at the heart of our strategy and continue to make progress through an ongoing improvement process to meet the highest standards across all our channels, whether in-person or digital.
Accessibility at ABANCA ATMs
We don't want anyone to be left behind. That's why we work to ensure all our ATMs are easy to use for everyone. We have incorporated new features that make operating them simpler, more convenient, and safer.
Simplified Interface
All of our ATMs offer the option to set up a simplified menu, designed for those who prefer a clearer and more straightforward experience.
- Easier to use: ideal if you have little digital experience or prefer a more intuitive navigation.
- Larger text and fewer steps: so that seeing and understanding each option is much easier.
- Direct setup from the ATM
High Contrast and Voice Guidance
The contents of our ATMs are being specially redesigned for people with visual impairments or light sensitivity.
High contrast mode: makes it easier to read instructions and operational options with more defined colors.
Voice-guided menu: simply plug in your headphones and the ATM will provide clear instructions to operate without using the screen, transforming the visual interface into an intelligent audio experience. You will be able to withdraw cash, check your balance, change your PIN or the language with the same efficiency and autonomy.
A card designed for everyone
Our cards, now more accessible. We have made significant improvements to our cards and the accompanying letter, always with a clear goal: to make things easier for you while also caring for the environment.
These improvements not only comply with current regulations, but also reflect our commitment to accessibility and sustainability.
Accessible and Sustainable Design
Braille Tactile Dots
Clear Documentation
Accessibility on the website and app
Both the ABANCA website and app follow the guidelines of national and international regulations (WCAG 2.0 - Level AA) to meet these standards and provide high levels of accessibility for all users.
Inclusive Mobile Banking
Attention to detail and our philosophy of accessibility by design make our app intrinsically inclusive, meeting the highest standards.
We are also committed to continuous improvement, working alongside Ilunion, to achieve quality certification in accessibility.
Continuous improvement of our website
We aim to facilitate financial inclusion through an accessible design of our website, which is constantly evolving to meet the highest standards of accessibility.
In recent years, we have revamped the design, implementing improvements in text sizes, color contrast, and by introducing dark mode. We have also added a new accessibility widget, more visible and always present, and we offer navigation options using the tab key.
Accessibility in Offices
At ABANCA, we believe in an inclusive environment where everyone feels welcome and valued. That’s why we work to ensure that access to our offices is barrier-free, so our clients can use them safely and independently; and to provide close, personal service at all times.
Close, without barriers
Our commitment to universal accessibility is also reflected in our offices:
We eliminate physical barriers: our new offices are designed with wide entrances and spacious interiors to facilitate mobility.
Personalized assistance: our staff is trained to provide personalized assistance tailored to the individual needs of each client.
