We are transforming the way we talk to you
SOFia, our artificial intelligence chatDiscover our artificial intelligence chat that answers your questions instantly and is available 24/7.
Available 24/7
Anytime you need it, 365 days a year.
No waiting
It provides quick, simple, and agile answers.
On all devices
Get your questions answered in the ABANCA app or on our website.
In your ABANCA app
SOFia always in your pocketThe real revolution happens in your ABANCA app: discover a much more complete, secure, and personalized experience.
Because only in your ABANCA app you can...
Resolve your doubts
SOFia provides you with clear information about products, services, and any frequently asked questions from our catalog.
Have a personal assistant
It guides you through your real financial situation, helping you find operations, understand your transactions, or manage your cards with the highest banking security.
Know everything about your cards
If you have any questions about your cards, SOFia identifies what’s happening and gives you the solution.
How does SOFia and generative artificial intelligence work?
SOFia is an advanced artificial intelligence that analyzes context to provide accurate and personalized answers. Unlike conventional chatbots, it allows for natural conversation and adapts to questions in real time.
Its integration in a secure environment combines generative AI with cybersecurity and the biometrics of your mobile device. In addition, it continuously learns through daily use to evolve as a personal financial assistant.
