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Share your opinion about ABANCA and help our forests grow

Your experience helps us improve and take care of the planet. Every review we receive helps us offset our carbon footprint. Help us reforest while we build a better bank for you.

Together We Make an Impact

In a world where social and environmental responsibility is increasingly important, we value that your commitment to sustainability matches our own.

That’s why every review we receive from customers like you helps reforest our forests and contributes to reducing the carbon footprint.

You can join in too

It's very simple!

  1. Visit your trusted ABANCA branch.
  2. Scan the QR code you'll find there
  3. Write a Google review about your experience and that's it.

For every review we receive from customers like you, we will plant a tree. Together, we help reforest forests and create a greener future.

What people like you think

Here are some comments from our new clients

Jorge - Web Survey

It’s a comfortable and approachable bank, they make things easy for you and the service is excellent.

Mary - Google Review

My trusted branch, always willing to help. I’ve been working with them for years and they always solve any question or problem I bring to them.

Silvia - Web Survey

I’ve been with them for many years and I’ve never had any problems.

Jose - Web Survey

I like ABANCA. I was tired of using another bank; I felt it had become outdated, the app didn’t work as well as others… ABANCA has been easy from the very beginning.

Jorge - Web Survey

It’s a comfortable and approachable bank, they make things easy for you and the service is excellent.

Mary - Google Review

My trusted branch, always willing to help. I’ve been working with them for years and they always solve any question or problem I bring to them.

Silvia - Web Survey

I’ve been with them for many years and I’ve never had any problems.

Jose - Web Survey

I like ABANCA. I was tired of using another bank; I felt it had become outdated, the app didn’t work as well as others… ABANCA has been easy from the very beginning.

Your feedback helps us improve

At ABANCA, your voice is essential. We are proud that 7 out of 10 new customers recommend us, and we firmly believe that your feedback is the driving force behind this success.

Thanks to your comments, we can identify areas for improvement in our services and make sure we offer you the best experience in branch, app, phone…

Do you have questions? We have answers

DUDAS

El diseño de la tarjeta en el Wallet y la de plástico no siempre coinciden.

Los últimos cuatro dígitos de la tarjeta en el Wallet siempre coincidirán con los últimos cuatro dígitos de la tarjeta de plástico.

  • Doce tarjetas diferentes en iPhone XS, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus y Apple Watch Series 3.
  • Ocho tarjetas diferentes en los demas dispositivos. Una misma tarjeta puede ser añadida en distintos dispositivos.
  • Pases (p.ej. entradas para conciertos) son independientes de las tarjetas y no cuentan para el límite de ocho tarjetas.

 

Las operaciones con Apple Pay se procesan en dos fases. 

La primera fase es la autorización, que genera el bloqueo del importe correspondiente en tu cuenta o tarjeta. La segunda fase es la liquidación, que se produce unos días más tarde. Ese el momento en que se hace efectivo el cargo en tu cuenta o tarjeta, y la razón por la que tarda varios días en aparecer en tus movimientos.

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