Become a customer

ABANCA Customer Service

You can submit a claim through the following channels:

  • Electronic Form: the fastest, simplest, and safest way. Click hereYou will be redirected to another website to start. In just four steps, your claim will be processed and you will receive the assigned reference number that certifies its submission and receipt by ABANCA.

  • Email: send us a signed document to atencioncliente@abanca.com stating your full name, postal address, and your DNI or identity document and explaining the reason for your disagreement.

  • At ABANCA Corporación Bancaria, S.A. branches you will find Customer Service claim forms, which you can submit at the branch itself.

  • By postal mail: send a signed letter indicating the specific reason for your disagreement, along with a copy of your identity document to the following address:

    ABANCA Customer Service
    Rúa Nueva, 1 - Entreplanta 15003 A Coruña – A CORUÑA

You can use our internal claim formView PDF file or your own written statement.

Remember that if you submit the complaint or claim through a third party representing you, this representation must be duly accredited by any means accepted by law.