This chat uses Generative Artificial Intelligence technology based on information provided by ABANCA.
You must read these Terms of Use, which will always be available on the ABANCA website.
- Purpose
The chat service is owned by ABANCA and its sole purpose is to inform and assist the user regarding any questions related to products and/or services offered by ABANCA, how to navigate, operate, or contract through the ABANCA website, etc. Please note that this service is provided through technology that uses artificial intelligence, so the answers provided by the chat may not be up to date or may be incorrect, and therefore this information will not be binding.
If you require and/or need personalized advice, we recommend that you visit a branch in person or use other mechanisms and/or services that ABANCA makes available to users for these purposes, such as by phone.
The chat service may not be used to request transactional operations on ABANCA products or services, whether you are a Client or not, nor to contract products or services. ABANCA will never ask you through the chat for personal or confidential information such as banking or financial data like access codes, PINs, account numbers, card numbers, etc., so you must refrain from providing such information under any circumstances. You should also not provide any information about third parties through the chat.
In any case, ABANCA reserves the right not to answer queries you may submit if they do not correspond to or are not related to the purpose of the chat service.
- User Obligations
You must use the chat service diligently and correctly and not use the service to carry out activities contrary to the Law, morality, public order, or accepted good customs, nor for illicit, prohibited, or harmful purposes or effects to the rights and interests of ABANCA or third parties, as well as not to make any use that in any way may damage, disable, overload, deteriorate, or prevent the normal use of the Service.
You must not use inappropriate, offensive, derogatory, defamatory, or insulting expressions.
You must not provide personal data or confidential information of yourself or third parties through the chat. Conversations will be stored solely for statistical and analytical purposes. We will never ask you for personal data through the chat service. Only for security reasons, such as detecting suspicious activities or maintaining the integrity of the service, may the IP address from which you browse be associated with the chat conversation you have started. The processing of IP addresses is based on ABANCA's legitimate interest in ensuring the security and integrity of its chat service.
If you provide personal data of yourself or third parties to ABANCA, you do so exclusively under your own responsibility.
If you breach the Terms of Use of the chat, ABANCA may automatically terminate the chat without prior notice.
- Limitation of Liability
ABANCA does not guarantee that access to or use of the chat service will be uninterrupted or error-free. In this regard, ABANCA will not be liable for any damages you may suffer from improper use of the Service, nor for outages, interruptions, absence, or defects in telecommunications. Likewise, it is the sole responsibility of the user to have an appropriate Internet connection.
ABANCA will not be responsible for your use of this service, so the user will, in any case, hold ABANCA harmless from any claim, judicial or extrajudicial, that may arise as a result of the user's use of the service. ABANCA will not be liable for any damages of any kind that may arise from the information provided in the chat responses, nor will it be liable for any damages that may arise from confidential information or data you provide to us through the chat.
ABANCA will not be liable for any damages of any kind that may be due to impersonation of a third party carried out by the user in any type of communication made through the Service.
The information provided by the chat service cannot be considered as advice, recommendation, or a determining factor for the user's decision-making, and ABANCA declines any type of responsibility for the use that may be made of it in this regard.
- Industrial and Intellectual Property
The ownership of the chat service belongs exclusively to ABANCA and it is protected by Industrial and Intellectual Property regulations, and may not be exploited, reproduced, distributed, modified or transformed, assigned, publicly communicated, or any other form of dissemination or exploitation not expressly and specifically authorized by ABANCA.
Access to the Service does not grant the user any right or title over ABANCA's industrial and intellectual property rights, except for the mere right to use the aforementioned service.
- Modification and Removal of the Service
ABANCA reserves the right to modify, either totally or partially, these Terms of Use of the Chat Service, as well as to include new conditions. You can consult the current conditions at any time in the "Terms of Use of the Chat Service" section.
ABANCA reserves the right to modify or remove the chat service for any reason and, in particular, when technical or operational difficulties arise due to circumstances beyond ABANCA's control that, in its opinion, reduce or nullify the standard security levels adopted for the proper functioning of the Service.
ABANCA reserves the right to temporarily interrupt access to the chat service for website maintenance, installation of updates, content updates, technical or design improvements, or for any other reason it deems appropriate.
- Applicable Law
In any case, the rules of the Spanish legal system will apply to the relationships established between the user and ABANCA.
- Privacy
For more information about the data processing we carry out, please consult our Privacy Policy