ABANCA

Incidents related to travel assistance or accident insurance coverage

To provide you with immediate services under the guarantees of this insurance, it is essential that you request our intervention at the time of the incident by calling the following numbers. The service is available 24 hours a day and you can make a collect call:

• From Spain: 91 590 96 27
• From another country: +34 91 594 96 74

If you do not need the service immediately, here’s what you should do:

1. Fill out this formView PDF file and check the reason for the incident with an X. It is essential that you sign it in all sections where the account holder’s signature is requested.
2. Gather the necessary documentation to process the incident. Here you can check the documents you need to submitView PDF file for each case.
3. Send the completed form and documentation to abancacorreduria@abancaseguros.com so we can process it.
4. Once the coverage of the incident is confirmed, the insurance company Caser S.A. will pay the corresponding compensation by bank transfer to the account you indicate.

Incidents related to fraudulent use of ABANCA cards or operational incidents (duplicate transaction, cash not received, or service not provided, among others)

You can do this through the mobile banking app, online banking (make sure they are updated), or at any branch. Here’s how to do it from the app:

• First, make sure we have your email address correctly registered, as this is the address we will use to update you about the incident. You can check it in the app > Profile > Your personal data

• In the Cards section (not in the Accounts section), select the transaction or transactions you do not recognize or that are incorrect

• Indicate the reason for the incident and provide the documents we request

• Sign the incident document you will receive in the app/online banking inbox (note that it may not be immediate)